rollem Privacy Policy – How We Handle Your Personal Data
At rollem, protecting the privacy of our Philippine members is a core responsibility. This Privacy Policy explains what personal data we collect, how we use it, who we may share it with, and what rights you have over your own information. We encourage you to read every section carefully before creating an account or using any part of the platform.
Last updated: 2025. This policy applies to all registered accounts and visitors to rollem. Continued use of the platform constitutes your acceptance of this policy.
1. Information We Collect
When you register and use the rollem platform, we collect several categories of personal information to operate the service and comply with applicable regulations. The primary category is account information, which includes your full name, date of birth, email address, contact number, and any other details you submit during registration or subsequent account updates. This information is used to create and maintain your account, verify your identity, and communicate with you about your account activity. Providing accurate registration data is a condition of using rollem, and inaccurate information may result in account restrictions.
We also collect device and browser data whenever you access the platform, whether through a mobile browser or a saved home screen shortcut. This includes your IP address, device type, operating system version, browser type and version, screen resolution, and general location data derived from your IP. This technical data helps us ensure the platform performs correctly across the wide range of devices used by Filipino players, diagnose errors, and protect against unauthorised access. We do not collect precise GPS location data unless you explicitly grant permission.
Because rollem operates exclusively in Philippine Peso, we collect payment-related information associated with your financial transactions on the platform. This includes deposit and withdrawal records, the payment channel used, transaction reference numbers, and timestamps. We do not store full bank account credentials or card numbers directly; payment processing is handled by third-party payment providers who maintain their own security standards. Transaction records are retained for the period required by applicable financial regulations.
Finally, we collect usage data that describes how you interact with the platform, such as pages visited, features accessed, bet history, game session durations, and support interactions. This behavioural data allows us to improve the platform experience, personalise content where applicable, and identify any unusual account activity that may indicate fraud or a security issue. All data categories listed above are collected only to the extent necessary for the purposes described in this Privacy Policy.
2. How We Use Your Information
The personal data collected by rollem is used for a defined set of purposes, each of which is necessary to deliver the platform service to Philippine members. The primary purpose is account creation and management – your registration details allow us to set up your account, authenticate your login sessions, and provide you access to the sportsbook, slot online section, live casino, and VIP program. Without this data, we would be unable to operate a secure, personalised account environment for you.
We use your information to process all financial transactions on the platform, including deposits, wagers, winnings settlements, and withdrawals denominated in Philippine Peso. Accurate transaction processing requires matching your account identity with your payment records and verifying that all activity complies with our Terms and Conditions. We also use transaction data to generate account statements and respond to any disputes or queries you raise about a specific payment.
Your data is used to support identity verification and anti-fraud activities. rollem is committed to maintaining a safe environment for all members, and we actively monitor account behaviour for signs of fraudulent activity, money laundering, or violations of our platform rules. When suspicious activity is detected, we may use your account data to investigate and take appropriate action, which may include temporarily restricting your account pending review.
We may also use your contact information to send you service-related communications, such as account notifications, security alerts, withdrawal confirmations, and updates to this Privacy Policy or our Terms and Conditions. We do not send unsolicited promotional messages to your contact details without your consent. If you have questions about how your data is used, you can reach our support team through the account dashboard, and additional guidance is available on the FAQ page.
3. Cookies and Tracking Technologies
rollem uses cookies and similar tracking technologies to operate the platform correctly and improve your experience. A cookie is a small text file stored on your device by your browser when you visit a website. We use essential cookies that are strictly necessary for the platform to function, such as session cookies that keep you logged in during a visit and security cookies that help protect your account. Without these essential cookies, certain parts of the platform may not work as expected.
We also use functional cookies that remember your preferences and settings, such as your chosen language display and any interface customisations you have applied. These cookies improve the consistency of your experience across sessions without requiring you to re-enter your preferences each time you visit. Functional cookies do not track you across other websites and are limited to improving your experience on the rollem platform itself.
Analytics cookies may be used to collect anonymised data about how visitors interact with the platform, including which pages are visited most frequently, how long sessions last, and where users encounter errors. This aggregate data helps us identify areas for improvement and ensure the platform delivers a smooth experience on the mobile devices most commonly used by Filipino players. Analytics data is processed in an anonymised or pseudonymised form and is not linked to your individual account identity.
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the platform. By continuing to use rollem after being informed of our cookie use, you consent to the use of cookies as described in this section. If you have questions about specific cookies used on the platform, please contact support through your account dashboard.
4. Data Storage and Security
rollem stores your personal data on secure servers with access controls, encryption, and monitoring in place to protect against unauthorised access, alteration, disclosure, or destruction. All data transmitted between your device and the rollem platform is encrypted using industry-standard transport layer security (TLS). This means that any information you submit during registration, login, or financial transactions is protected in transit and is not readable by third parties who might intercept the connection.
Access to your personal data within the rollem organisation is restricted to authorised personnel who require it to perform their job functions, such as account management, fraud prevention, and technical support. All staff with access to personal data are required to handle it in accordance with this Privacy Policy and applicable data protection standards. We do not permit unauthorised internal access to individual member data, and we maintain records of who has accessed personal data and for what purpose.
Your account data is retained for as long as your account remains active, and for a period thereafter as required by applicable financial, legal, or regulatory obligations. When data is no longer required for these purposes, it is securely deleted or anonymised so that it can no longer be associated with your identity. Transaction records, in particular, may be retained for a longer period to satisfy anti-money laundering and financial record-keeping requirements applicable to online gaming platforms serving the Philippines market.
While rollem takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security against all possible threats. We encourage you to take responsibility for your own account security by using a strong, unique password and logging out of your account after each session, particularly when using a shared or public device. If you suspect that your account has been accessed without your authorisation, please notify our support team immediately through your account dashboard.
5. Sharing Data with Third Parties
rollem does not sell your personal data to third parties for marketing or commercial purposes. We only share your data with third parties where it is necessary to deliver the platform service, comply with legal obligations, or protect the legitimate interests of rollem and its members. The categories of third parties with whom we may share data, and the basis for doing so, are described in this section.
Payment service providers are the primary third parties with whom we share relevant financial data. When you make a deposit or request a withdrawal in Philippine Peso, the payment provider requires your account reference and transaction details to process the payment. These providers are contractually bound to protect your data and may only use it for the purpose of processing your specific transaction. rollem carefully selects payment partners who maintain appropriate data security standards.
We may share data with technology and infrastructure providers who support the operation of the platform, such as server hosting services, security monitoring services, and platform analytics tools. These providers act as data processors under our instruction and are not permitted to use your personal data for their own independent purposes. All third-party service providers engaged by rollem are required to implement and maintain appropriate technical and organisational security measures.
We may also disclose your personal data to competent regulatory, legal, or law enforcement authorities if required to do so by applicable law, court order, or official government request. This includes disclosures required under anti-money laundering regulations applicable to online gaming platforms operating in or serving the Philippines market. We will notify you of any such disclosure where we are legally permitted to do so. No other sharing of your personal data occurs without your explicit consent.
6. Your Rights Over Your Personal Data
As a member of rollem, you have specific rights regarding the personal data we hold about you. These rights are designed to give you meaningful control over your information and to ensure that our data practices remain transparent and fair. You can exercise any of the rights described below by contacting our support team through the account dashboard. We will respond to all verified requests within a reasonable timeframe, typically within thirty (30) days of receipt.
You have the right to access the personal data we hold about you. Upon request, we will provide you with a summary of the categories of data we have collected, the purposes for which it is used, and whether it has been shared with any third parties. This right allows you to confirm that we are processing your data correctly and in accordance with this Privacy Policy. Identity verification may be required before we release any personal data summary to protect against unauthorised disclosure.
You have the right to request correction of any inaccurate or incomplete personal data we hold about you. If you notice that information in your account profile is incorrect, such as a misspelled name or an outdated contact number, you may update it directly through your account settings or by contacting support. Keeping your account information accurate helps ensure uninterrupted access to all platform features, including deposits and withdrawals in Philippine Peso.
You also have the right to request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing. Please note that deletion requests may not be fulfilled in full where we are required by law to retain certain data, such as financial transaction records. To request deletion or to ask any questions about your data rights, please reach out through the account dashboard or visit our FAQ page for additional guidance.
7. Minor Protection and Policy Updates
The rollem platform is strictly intended for adults aged eighteen (18) years and above. We do not knowingly collect, process, or store personal data belonging to any person under the age of 18. If we become aware that a minor has registered an account or provided personal data in breach of our age restriction, we will take immediate steps to close the account and delete the associated data. Parents and guardians are encouraged to monitor device usage and apply appropriate parental controls to prevent minors from accessing online gaming platforms.
If you believe that a minor may have created an account on rollem or that personal data of a minor has been submitted to the platform, please contact our support team as soon as possible through the account dashboard. We take reports of this nature seriously and will investigate promptly. Protecting younger Filipinos from exposure to online gaming content is a responsibility we take very seriously as part of our broader commitment to responsible gaming. For more information about our approach to protecting vulnerable individuals, please visit the Responsible Gaming page.
rollem may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal and regulatory requirements. When we make material changes to this policy, we will update the date shown at the top of this page and, where reasonably practicable, notify registered members through a visible notice on the platform. We recommend that all members review this page periodically to stay informed of any updates that may affect how their data is handled.
Your continued use of the rollem platform after any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the changes, you should stop using the platform and may request account closure by contacting support. We are committed to keeping this policy clear, accurate, and up to date so that you always have a reliable reference for understanding how your personal data is managed by rollem.
Your Privacy Matters to Us
Now that you understand how rollem handles your personal data, you can use the platform with confidence. If you have any questions not covered in this policy, the FAQ has answers to the most common privacy and account queries raised by our Philippine members.